Frequently Asked Questions
We've compiled answers to the most common questions about our products, shipping, and policies. Can't find what you're looking for? Contact our customer service team at info@mycookiekitchen.com
About Our Products
What makes MyCookieKitchen tools different from other baking tools?
Our tools are specifically designed for cookie making and decorating, with professional-grade materials and ergonomics in mind. Each product undergoes extensive testing to ensure it delivers consistent, professional results for home bakers. We focus exclusively on cookie-making equipment, allowing us to perfect each tool for its specific purpose.
Do you test your products before selling them?
Yes, every product in our store undergoes rigorous testing in real baking scenarios. We don't sell anything we wouldn't use in our own kitchens. Our team tests each item across multiple recipe types and decorating techniques before it earns a place in our collection.
Are your tools suitable for beginners?
Absolutely! Our tools are designed to make cookie baking easier and more successful for bakers of all skill levels. In fact, proper tools often help beginners achieve more professional results faster. We provide detailed usage instructions and have tutorials on our blog to help you get started.
Are your cookie cutters dishwasher safe?
Most of our metal cookie cutters are dishwasher safe, though we recommend hand washing for our copper cutters. Our plastic cutters can be placed in the top rack of the dishwasher. Each product page specifies care instructions for that particular item.
What materials are your rolling pins made from?
We offer rolling pins in several materials, including maple hardwood, marble, stainless steel, and nylon. Each material has specific benefits for different baking needs. Our product descriptions detail the advantages of each type to help you choose the right one for your baking style.
Ordering & Shipping
How quickly will I receive my order?
For standard shipping within the continental United States, orders typically arrive within 3-5
business days. Expedited shipping options (2-day and overnight) are available at checkout. Orders are processed within 24 hours on business days (Monday-Friday, excluding holidays).
Do you ship internationally?
Currently, we only ship within the United States and Canada. International shipping options will be available in the future.
Is shipping free?
Yes 100%.
Can I track my order?
Yes, once your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your account on our website.
What if an item I want is out of stock?
You can sign up for back-in-stock notifications on any product page. We typically restock popular items within 2-3 weeks. Seasonal items may have longer restocking times.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied, you can return unused items in their original packaging for a full refund. Return shipping is the customer's responsibility unless the item was damaged or defective.
What if I receive a damaged product?
We carefully package our products to prevent damage during shipping. However, if you receive a damaged item, please contact us within 7 days of delivery with photos of the damage, and we'll send a replacement immediately at no additional cost.
How do I initiate a return?
To start a return, visit the "My Orders" section in your account and select "Return Item." You'll receive a confirmation email with return instructions. Once we receive your return, refunds typically process within 5-7 business days.
Do your products come with a warranty?
Many of our professional-grade tools come with a 1-year warranty against manufacturing defects. Product-specific warranty information is included on individual product pages and packaging.
Account & Orders
Do I need to create an account to place an order?
While creating an account is recommended for faster checkout and order tracking, we also offer a guest checkout option. Creating an account allows you to view order history, save favorite products, and earn rewards points.
Can I modify or cancel my order after it's placed?
We process orders quickly to ensure fast shipping. You can request modifications or cancellations by contacting customer service immediately after placing your order. Once an order has been processed for shipping, it can no longer be modified or canceled.
Do you offer gift options?
Yes! We offer gift wrapping for $5 per order and can include a personalized message on a gift card. Select these options during checkout. We also offer digital gift cards in various denominations.
Baking & Decorating Help
Do you provide instructions for using your tools?
Yes, all products come with basic usage instructions. Additionally, our blog features detailed tutorials, tips, and tricks for getting the most out of your cookie tools. We also respond to specific usage questions via email.
I'm new to cookie decorating. Where should I start?
We recommend our "Cookie Basics Starter Kit," which includes essential tools for beginners. Our blog also has a "Beginner's Guide to Cookie Decorating" series that walks you through fundamental techniques. Start with simple designs and build your skills gradually.
Do you offer cookie recipes?
Yes! Our blog features tested cookie recipes, from classic sugar cookies to specialty doughs. Subscribers to our newsletter receive exclusive seasonal recipes and decorating ideas.